Rostock Airport, located at the Baltic coast provides a dedicated product for cruise ship companies
Rostock Airport has been part of the cruise business in Rostock-Warnemuende since 2015.
A seamless travel product was developed together with Costa Crociere cruise line to provide passengers an easy, full-serviced journey from the departure airport onto the cruise ships in Rostock. The new service concept consists of a joint air/cruise product, optimizing the process of baggage handling, check-in and the development of new procedures to coordinate with authorities, local port agents and the port company.
“seamless travel” - the product:
The goal is, to arrange the arrival and departure of cruise passengers in a most comfortable manner. So the airport team takes care of the luggage for the passenger. Who is travelling stress-free without receiving and picking up his luggage several times. The luggage is marked at the airport of departure and delivered from the arrival airport straight into the cabin of the relevant guest. At the end of the cruise, Rostock Airport ensures the seamless transport of luggage from the cabin to the customer's destination airport by equipping the ships with check-in technology. The luggage will be checked-in aboard the ship at the evening before arrival of the cruise. The technology and the implementation of the necessary procedures on board is conducted by Rostock Airport staff together with the ship crews, before the cruise season. The so-called "off-airport check-in" reduces passenger queueing time at the port and the airport.
Rostock Airport offers optimal conditions for the implementation of this trend-setting method. The modern infrastructure, the control of the processes in one hand and the high quality of the passenger handling convinced other cruise lines to entrust the airport at the Baltic with the implementation of the system. In addition to Costa Crociere, the MSC and Pullmantur cruise lines use the high-quality "seamless travel" product to organize the arrival and departure of their cruise passengers and to increase the quality of the journey to and from the cruise ships. In the year 2017 more than 90,000 cruise passengers used this service of Rostock Airport, enjoying a relaxing start and end to their holidays.
“We at Costa are extremely happy with the results collected so far at Rostock Airport thanks to the collaboration we set up with its management team and colleagues of Aida. After such an experience in Rostock we were able to implement it also in other airports such as Genoa, Stockholm, Guadaloupe and we believe we can improve furthermore", said Massimo Callegari, Director Guest & Corporate Travel Services at Costa Crociere.
For further questions regarding product and implementation please contact at Rostock Airport Mrs Doerthe Hausmann, CEO; mail: firstname.lastname@example.org; direct line: +49 38454 321 110.
Rostock Airport (IATA: RLG; ICAO: ETNL) is the state airport of Mecklenburg-Vorpommern. Since 1993, the civilian area of Rostock Airport has been located in the southern part of the airport on the basis of close cooperation with the German Armed Forces. The airport is active in the segments of incoming and outgoing tourist traffic, general aviation and daily scheduled flights, currently to Munich and Stuttgart. Due to its opening hours, which can be 24 hours if required, the location is ideal for logistics and express services. On the 3300 m long runway, aircraft up to jumbo size can take off and land. Due to its geographical location on the Baltic Sea, which can be reached from the airport in 35 minutes, the regional airport is an ideal location for Baltic Sea flights and for cruises as a feeder airport for changing passengers and crews. The airport has developed an individual "Seamless Travel" product for passenger transfers. This has been implemented for several shipping companies since 2015.